Service Trainer and Technician

Company: The Shyft Group
Location: Canton
Posted on: October 5, 2024

Job Description:

Service Trainer and Technician
Develop and deliver training materials, conduct service training, and provide technical support for electric vehicle field issue resolution.
Collaborate with cross-functional teams to resolve issues and meet customer objectives.
Travel approximately 50-75% with a mix of local and national locations.
Responsibilities:

• 
  
• Develop field service training materials, including presentations and hands-on training aids
  
• Conduct service training for Shyft Group and 3rd party technicians at various locations
  
• Provide field support for customer vehicles, troubleshooting, and repairing mechanical and electrical issues
  
• Perform data collection using CAN interfaces, dataloggers, and instrumentation systems
  
• Conduct routine equipment servicing, inspections, and troubleshooting of failures
  
• Install, test, and maintain equipment, ensuring preventive maintenance is conducted
  
• Collaborate with cross-functional teams to resolve issues and meet customer objectives
  
• Complete required forms and documentation to maintain service records
  
  Requirements:
  
  • 
    
  • High School Diploma or GED
    
  • Proficient in diagnostics, wiring and mechanical troubleshooting
    
  • A reputation for being attentive to detail, safety-oriented, and committed to high standards
    
  • Expertise in utilizing hand and power tools
    
  • Valid driver's license, ability to obtain a passport, and pass a DOT physical
    
  • Willingness to work in various weather conditions, including outdoor environments
    
  • Excellent communication, organizational, and problem-solving skills
    
  • Ability to travel 50-75% (mix of Southeast Michigan and nationwide)
    
    Preferred Qualifications:
    
    • 
      
    • Associate, Bachelor's, or a technical degree
      
    • Experience with CAN interfaces and CANalyzer, BUSMASTER, ATI VISION, or similar software
      
    • Knowledge of datalogging and data collection for vehicle testing or troubleshooting
      
    • Experience with the manufacturing and construction of Walk-In Vans, Truck Bodies, and Van Upfit vehicles
      
    • Expertise working as a Field Service Technician
      
      About The Shyft Group:
      The Shyft Group is a leading manufacturer of specialty vehicles, including last-mile delivery vehicles, work trucks, and motorhome chassis.
      We believe that when our people thrive personally and professionally, our business thrives.
      We offer comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.
      Our benefits include medical and Rx plan, health savings account, dental and vision plan, healthcare flexible spending, wellness plan, 401(k) retirement savings, short and long term disability, company provided life and dependent life insurance, and voluntary term life insurance.
      We are an equal opportunity employer and welcome applications from diverse candidates.
      

Keywords: The Shyft Group, Lorain , Service Trainer and Technician, Human Resources , Canton, Ohio