Employee Success Coach
Company: Southeast Michigan Community Alliance
Location: Taylor
Posted on: February 1, 2025
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Job Description:
Description:Job SummaryThe Business Resource Network or "BRN" is
a private-public partnership whose purpose is to assist local
businesses with the retention of employees through the provision of
support activities to remove barriers to their continued
employment. The Employee Success Coach works at employer sites with
individual employees on a one-on-one basis, is responsible for
helping employees identify their barriers (transportation,
childcare, housing, etc.), and works with them find resolutions to
those barriers.Essential Duties and Responsibilities Maintain a
regular coordinated schedule with BRN member employers at various
locations and possible varying work shifts. Provide resources
(flyers, web sites, etc.) to employees Present program to employees
in collaboration with BRN employers Schedule appointments with
employees of BRN member companies, as needed Assess the needs of
BRN employees to determine if they need assistance to continue
employment Work with BRN employees to identify solutions to resolve
employment issues Determine eligibility for BRN program assistance
Provide continued employee case management to monitor progress in
problem resolution Maintain BRN employee case management files
documenting services Maintain current files of social services
available to employees of BRN member employers and provide
information on how to obtain services Arrange for the procurement
of services with third party providers Assist BRN employees in
completing written applications for services when needed Provide
emergency assistance and crisis intervention to BRN employees when
necessary Produce reports and updates to the Lead Success Coach
monthly or as requested Demonstrate continuous efforts to improve
the process, decrease turnaround times, streamline work methods,
and work cooperatively and jointly to provide value-added customer
service to employees Establish, nurture, and maintain appropriate
linkages to internal and external employee resources Responsible
for relating and interacting with the public and co-workers in a
positive way that results in mutual cooperation and respectMaintain
all BRN employee information as confidentialPromote the recruitment
of companies to become members of the BRNOther duties as
assignedRequirements:QualificationsAll SEMCA team members are
expected to be technically competent and committed to continuous
development of their skills. The following skills, knowledge and
education or certifications are specifically required for this
position:Required Qualifications: Associate degree in Social Work,
Career Counseling, Human Resources, or a related field Previous
experience in human or community service. Preference in
consideration given to those with a minimum of 2 years' experience
in human services or social work Demonstrated ability to
communicate effectively (verbal and written) with staff, employees,
management, referral sources, the public, etc. Must be able to
analyze problems and propose effective solutions Strong business
and professional interpersonal skills are necessary to work with
businesses and employees Knowledge and familiarity with local
community resources Self-motivated and skilled at organization,
multitasking, and prompt follow-up Proficiency with Adobe and
Microsoft Office Familiarity with WordPress CMS Excellent customer
service skills Experience with employer and community
engagement/outreach Comfortable speaking in front of a large
audiences Ability to provide own transportationDesired
Qualifications: Bachelor's degree in Social Work, Career
Counseling, Human Resources, or a related field Experience working
for a non-profit organization Bi-lingualPhysical DemandsDuties
require sufficient mobility to work in a normal office setting and
use standard office equipment including a computer, vision to read
printed materials on an LCD screen and smartphone, hearing and
speech sufficient to communicate in person and over the telephone.
These requirements may be accommodated for otherwise qualified
individual requiring and requesting and/or needing additional
accommodations.PIb9836cbd3d84-25660-36036256
Keywords: Southeast Michigan Community Alliance, Lorain , Employee Success Coach, Other , Taylor, Ohio
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