Supervisor-New Construction Customer Support

Company: The East Ohio Gas Company
Location: Akron
Posted on: October 27, 2024

Job Description:

Posting End Date:
November 01, 2024

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

Are you a leader that has hands on expertise in coaching or coordinating the efforts of work performed by a specialized business services function? Can you independently provide a broad range of specialized functions or processes to a large business unit? If so, this is the role for you!! Enbridge Gas Ohio is looking for a New Construction Customer Support Supervisor who will be responsible for overseeing the development and implementation of technical solutions within EGO and ensuring efficient coordination of technical and administrative resources. The Supervisor will ensure coordination with other internal and/or external partners while developing recommendations that provide the basis for making critical business decisions.

Are you interested? Apply today!!

Here's what you will do:

• Responsible for the supervision and direction of the work of a team of employees to ensure the quality and timely performance of activities for small commercial and residential customers' new construction/conversion needs.
• Direct work assignments and provides project guidance for team members to facilitate timely communications and receipt of required paperwork throughout the process.
• Manage department work schedules to ensure appropriate level of resources. Ensures company HR policies are followed.
• Set team goals and expectations.
• Support internal customers through data gathering, automating activities/entries, and providing analysis for work processes and improvement initiatives using multiple customer information and work management systems.
• Ensure accuracy of daily, weekly, monthly, and ad-hoc reporting related to new service customer requests, call/email volume, ASA goals, among other reporting.
• Seek to improve the value of reporting and ensures that reporting supports the direction and strategy of the business including new construction requests, load increases among other construction project types.
• Responsible for knowing and ensuring federal and state legal requirements are met with respect to billing, payment processing, and collections, including statutes of limitations.
• Support Design Support Services, Gas Account Managers, Claims, Legal, Permit and Restoration, Construction, PUCO Customer Relations, and other internal partners, in the coordination and timely resolution of customer complaints.
• Coordinate customer communications to ensure timely processing of new construction project payments and project completion.
  
  Who you are :
  
  You have:
  
  • A related Bachelor's degree 7+ years of relevant experience OR an Associate's degree with 9+ years of relevant experience OR a High School Diploma/GED with 11+ years of experience.
  • Subject areas Preferred: Business, Project Management, Marketing, Engineering.
  • Comprehensive understanding of regulated gas business including metering and commercial operations technology.
  • Full knowledge of budgetary and personnel management and administration.
  • Demonstrated technical knowledge of gas metering systems and gas measurement methodologies, policy and procedures and industry standards.
  • Demonstrated ability to solve problems through analysis and understanding of working with customers for potential disputes.
  • Knowledge of concepts and applications of customer service, accounting and finance.
  • Working knowledge and general applications of regulations and rates.
  • Excellent analytical skills.
  • Effective oral and written communications skills.
  • Excellent organizational skills.
  • Ability to develop presentations and document results of meetings and group discussions.
  • Effective leadership skills which inspire high performance from others.
  • Working knowledge of labor relations.
  • Excellent interpersonal skills.
  • Ability to represent the department and the company in public forums.
  • Ability to manage multiple priorities.
    
    Working Conditions:
    
    • Office Work Environment 76 -100%
      
      Enbridge Gas Ohio provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home two days a week. Role requirements determine your eligibility for each option. #LH-Hybrid #topemployer
      
      Physical Requirements include but are not limited to:
      
      Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
      
      Mental Requirements (Both Field & Office) include but are not limited to:
      
      Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.
      
      Company paid international relocation assistance is not offered for this role.
      
      Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer .We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .
      
      Information For Applicants:
      
      • Applications can be submitted via our online recruiting system only.
      • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
      • Final candidates for this position may be required to undergo a security screening, including a criminal records check.
        
        To learn more about us, visit www.enbridge.com

Keywords: The East Ohio Gas Company, Lorain , Supervisor-New Construction Customer Support, Professions , Akron, Ohio