Call Center Analyst
Company: VirtualVocations
Location: Cleveland
Posted on: February 5, 2025
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Job Description:
A company is looking for a Call Center Analyst-Temp.
Key Responsibilities
Gather, analyze, and interpret call center metrics to identify
trends and areas for improvement
Manage and optimize Twilio-based systems to ensure effective
communication workflows
Utilize SQL to query databases and create actionable reports for
decision-making
Qualifications
2 to 4 years of experience as a call center analyst or in a related
role
Hands-on experience with Twilio and familiarity with call center
software
Strong understanding of Salesforce CRM workflows and data
analysis
2 to 4 years of experience using SQL for database queries and
reporting
Bachelor's degree in Business, Data Analytics, Computer Science, or
a related field (preferred) or equivalent experience
Keywords: VirtualVocations, Lorain , Call Center Analyst, Professions , Cleveland, Ohio
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